Roche Diagnostics downward spiral

They used to be #1 in the US and the world in diagnostics, then their leaders left, the FDA moved in and total incompetence followed. They continue to lose good talent and have mediocre products. And again as they did two years ago, they cut their customer-facing departments, while continuing to be so top-heavy they keep falling over themselves.The most recent reduction of 200 has established Roche as probably the only $1billion organization that does not have a true customer service department, or leader. Instead of going from "good to great", they've gone from "great to desperate".

With MT, KK and MMc gone, we

With MT, KK and MMc gone, we no longer have to deal with inept leadership, incompetence and cronyism,

Why don't we get back to

Why don't we get back to talking about things that are meaningful?

Have all the management, quality and performance issues at RD Indy been resolved, and can this thread now be abandoned?

At least SWA-H or the old CD

At least SWA-H or the old CD

Is this a campus wide

Is this a campus wide initiative or just specific groups?

"a recruiting tool, not a

"a recruiting tool, not a "firing" tool."

Give me a break. Recruiting for what? Next step will be interviewing for your own job. Definately not good. They would not spend the time or money without an angle or hidden agenda.

Nothing "recruiting tool"

Nothing "recruiting tool" about it. If you believe that then you are a "tool". they have some idea of who the perfect employee is and then they will see who matches the profile of those employees. If you do, great. If you don't, hasta la vista baby.

"Administered by a third

"Administered by a third party"
Pretty blond that used to work at GE.
They used that test at Ventana too.
Get ready!

It is being administered by a

It is being administered by a third party company and it is a recruiting tool, not a "firing" tool.

If they are having you do a

If they are having you do a personality test it is the first step in determining who stays and who goes. They do not believe in diversity of thought. If you are most like a "game show" host, you are safe because they need people to deliver bad news in a way that sounds good so that they can continue to pull the wool over everyone's eyes. Most of the Roche leaders are game show hosts; no substance just that they have the look. Trust me this is not a good sign.

Mine showed most successful

Mine showed most successful as a game show host or short-order cook.

The test showed I would be

The test showed I would be most successful as a funeral director. Go figure.

Has anyone done their

Has anyone done their "profile test" yet? What's up with that?

We Burn Boats Best?

We Burn Boats Best?

WBBB!!

WBBB!!

Part of the success????? How

Part of the success????? How do you define success?

Still posting from Indy while

Still posting from Indy while all key personnel are in Orlando at the national meeting.

Maybe if you did performed at Roche you could be part of the success instead of always sharing negative stuff. Be thankful you have a job and benefits.

SS tenure has been

SS tenure has been disappointing

2010 results were

2010 results were disappointing

A study in avarice for future

A study in avarice for future MBA's

Long way from "Best in the

Long way from "Best in the Business" (Andre de Bruin) to now.

Operational Excellence =

Operational Excellence = benefits & shuts up the shareholders in the short term and uber Senior management (Severin) in the long term.

Nepotism breeds mediocrity

Nepotism breeds mediocrity but apparently pays Severin's salary quite well: SFr.5,585,835.

The fish rots from the head

The fish rots from the head down. The true problem at Roche is Severin. He is an extraordinarily arrogant, incompetent, bumbling leader. If this company were not majority owned by the family, he would have been shown the door long ago. Investors and employees alike, anyone who is linking a future with Roche, should DEMAND that he be fired! Quote from a European business publication

"Its (Roche) stock has fallen nearly 19 percent so far in 2010, making it the worst performer in the global large-cap drugs sector and piling pressure on Schwan to deliver more value for investors in the family-controlled business."

Schwan-what value are you bringing? The greatest value you could bring would be to leave!

Operational Excellence: Remap

Operational Excellence: Remap employees to a lower skill, lower paying job in order to foster unhappiness and facilitate the departure of said employees. Essentially, Roche is aiming to squeeze employees out without having to actually layoff said employees. In this way, Roche can keep their layoff numbers low and avoid paying severence.

...crap breeds more crap.....

...crap breeds more crap.....

You forgot LG as VP of Sales

You forgot LG as VP of Sales for a cup of coffee

"No leadership. Just a lot of

"No leadership. Just a lot of "Operational Excellence initiative"
The old 6-Sigma con, then.

RY is now Head of Applied

RY is now Head of Applied Science

The problems with Roche

The problems with Roche Diagnostics are symptomatic of the bigger issues under SS's leadership. Even the investor community is questioning his leadership. Look at how poorly the stock is performing and the recent comments from the CEO of Novartis on strategy mistakes Roche has made.

What happened to RY, head of

What happened to RY, head of global BD?

In past 18 months the

In past 18 months the majority of positions on the Dx EC have turned over, some through promotion or lateral moves but most through forced turnover incl. the Global Head of Dx, all 4 Business Area Heads, the Heads of NA, HR, BD, Quality. Hope the new team does a better job than the last one.

No leadership. Just a lot of

No leadership. Just a lot of "Operational Excellence initiative"

No leadership in Diabetes

No leadership in Diabetes Care since Bill Lister retired. Marketing and product development also did not figure the "Ma & Pa Kettle" factor into the North American strategy. Customers are too high maintenance for complicated European systems. They have become a purely reactionary parody of themselves.

U.S. in 3 years: 3 CEO's TO,

U.S. in 3 years:
3 CEO's TO, MT, JP
3 VP of Sales SZ, WB, CB (4 if you incl TM as acting VP)
3 VP of Mrkting JM, JM, RP
and never replaced AT's postition as SR VP of Sales and Mrkting.
What a mess
Give the current group 12 months at best!

They fired the VP of HR that

They fired the VP of HR that had been there for awhile.
Funny how that Kharma thing works.
How many careers did he help destroy as he stood by and watched Roche trash people. Yes, many deserved it any many more do now, but BW was a spineless HR twit and flushed people he knew were being screwed.
Good luck finding a comparable job MR. middle age. Now you will find out what happens to those people over 50 that you have fired over the last few years.
You deserve everything you are getting and more you slime!
The rest of you, get ready, JP is looking for you unless you come from Tucson!

Roche's Global CFO and the

Roche's Global CFO and the Head of Applied Science Business both announced retirement...seems like good news in both cases but constant senior management turnover is an issue

Roche (Boehringer Mannheim)

Roche (Boehringer Mannheim) has not had US marketing leadership since Bill Lister left.

Regarding Roche Diagnostics

Regarding Roche Diagnostics "Customer Care" for years management had a goal of answering customer calls for new orders on the 2nd or 3rd ring. Whereas, because of lack of investment in customer service support (Customer Care), anywhere from 25% - 60% of the calls were dropped because the customer was disgusted with waiting. This focus on making money as oppossed to servicing the customers is one additional reason Roche Diabetes testing is falling off the map.

Where to begin? The

Where to begin? The motherland does not respect the US Marketing team and does not develop what is truely needed. At one point RDC was within a couple of points to surpass Lifescan. Ahh but this was Roche and failed launches of Compact, Active and Aviva due to lact of product inventory, maltose, and recalls. A classic example of one foot on the gas and the other on the brake! The maltose issues have been around for years; people have died and yet there is still no solution. Let's face it, Roche has serious issues. Let's bring back MT; he was such a great motivational leader... That was sarcasm in case you wondered.

Roche isn't the company with

Roche isn't the company with the flashy meters. Their only current meters are Aviva and Compact Plus.

Failure of marketing to

Failure of marketing to understand the geriatric market. Roche had Advantage and owned them from the cradle to the grave. Newer and better is ok for some but not all. In desperate attempt to gain market share and demonstrate growth, they went after all market segments the same way. This is no good to have to sell everything two, three or more times. Some business is also not worth having.
There is no overall vision here.

You all fail to realize that

You all fail to realize that most of the consumers in the US who have diabetes AND test regularly are the elderly. Those who are fat and lazy and have diabetes don't test. That is why they remain fat and lazy and slowly die. The elderly need help with their testing and if the primary pitch is "no-coding" roche has a product that does that. If your pitch is "flip-top" strip container, Roche has had that for years. These aren't new features. Roche has had a no-coding meter for over 12 years. What the elderly need help with is setting their time, asking questions, and learning about their disease when doctors won't take the time to help them. No one can compete with Accu-Chek's customer care, because no one else is willing to spend the money on it.

Truth be told in the consumer market Roche has more to offer the average consumer than it's competitors, but Roche doesn't market the product very well; borderline poorly. There are flashy meters on the market which have awesome options, which if I had to test I would personally buy, but that niche is not as high a volume. Most likely Roche is holding off on any marketing because they want to bring in new product, but can't do to what someone else mentioned. They did fix the Maltose interference, but that did bring-up another interference.

As an American in the market,

As an American in the market, and a former Roche employee, I replied to a TV commercial to get a free FreeStyle lite starter kit. No coding, the Roche "flip top" vial, and very quick results. And no maltose interference. There is no way Roche can compete with that, and several other OEM ventures out there.

Disagree. The preceeding

Disagree. The preceeding comment referred to the market being unprofitable. Europe did underestimate one thing: the fact that American (US)consumers are not independent and require constant nurse maids. This offsets any profit. They need a more foolproof blood glucose device specific for use by the blockheads in the American market.

This has got to be one of the

This has got to be one of the German members of Roche who consistently deny U.S. market realities. Working at Roche for 23 years I have heard the German "leaders" refer to Americans as stupid, fat and lazy. Could it be that you need a wake up call? Without the U.S. market you don't have a job.

"The stupid, fat, lazy Americans reduce any profits there once were in this market"

The stupid, fat, lazy

The stupid, fat, lazy Americans reduce any profits there once were in this market.

"Roche is letting go of it's

"Roche is letting go of it's blood glucose business, no longer competitive with the market, and cost too much to fix."
___________________________________________________________
Product lifecyle is effort to clean it up mess to 'let go.' Who would buy? Perhaps they turn it and other Dx losers over to Genetech and sell them also.

Roche is letting go of it's

Roche is letting go of it's blood glucose business, no longer competitive with the market, and cost too much to fix.

The Inform II was rejected by

The Inform II was rejected by FDA recently. Reps are informing POCCs that they expect a resubmit in several months.

Answer from FDA should come

Answer from FDA should come before end of Mayan Calendar 12.21.2012

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